Shipping Policy

Shipping Policy – Fast, Reliable, and Always Free

At Cuyana Shop, we know you‘re excited to receive your order. That’s why we prioritize quick processing and transparent delivery timelines.

Processing Time
All orders are processed and shipped within 1–3 business days after order confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Delivery Time
Estimated delivery time is 6–12 business days from the shipping date, regardless of your location. This applies to both domestic and international orders. We work with trusted global carriers to ensure your package arrives safely and on time.

Expedited Shipping
For customers who need their items sooner, expedited shipping options are available at checkout. Delivery timelines for expedited orders will be clearly displayed before you confirm your purchase.

Shipping Cost
We are proud to offer free shipping on all orders—no minimum purchase required. Whether you‘re ordering one accessory or a full wardrobe refresh, shipping is always on us.

Tracking Your Order
Once shipped, you’ll receive a tracking number via email. You can monitor your package‘s journey in real time through our carrier partner’s portal.

Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.