Customer Service Policy

Customer Service Policy – We’re Here to Help

Your satisfaction is our top priority. This policy outlines what you can expect from our customer service team and how we ensure a smooth shopping experience.

Our Commitment
We strive to respond to all inquiries promptly, professionally, and with a solution-oriented approach. Whether you need help with an order, have a product question, or require post-purchase support, we are here for you.

Contact Channels
You can reach us through:

• Email: support@cuyanashop.it.com (preferred for written records)

• Contact Form: Available on cuyanashop.it.com under the Contact Us section

Response Time
We aim to respond to all inquiries within 24 hours during business days. For complex issues, we may need additional time to investigate—we will keep you updated throughout the process.

Order Support
Our team can assist with:

• Order status and tracking

• Size and fit guidance

• Product information and material details

• Return and refund requests

• Address changes (before shipment)

• Cancellation requests (before shipment)

Product Guarantee
All products sold on cuyanashop.it.com are sourced from authorized channels. If you have concerns about authenticity or quality, contact us immediately. We will address every issue fairly and transparently.

Feedback & Complaints
We welcome your feedback—it helps us improve. If you are unsatisfied with any aspect of our service, please let us know. We will investigate and work to resolve your concerns as quickly as possible.

Language Support
Our primary support language is English. We strive to communicate clearly and assist all customers regardless of their location.